Frequently Asked Questions

What is Hendrick Cares?

Hendrick Cares is the new brand name of Hendrick Automotive Group’s long-standing corporate social responsibility program placing a spotlight on the legacy of caring about employees, customers and the community that Hendrick Automotive Group chairman Rick Hendrick originally instilled within the company’s culture more than 40 years ago. Supported by the company’s new Corporate Outreach Initiatives team, the program helps the company unite, engage and make a difference in the community and celebrates the resulting efforts.

What programs make up Hendrick Cares?

Employees

Hendrick employees bring their best each day to assure our customers experience a high level of service and we love to show them our appreciation. Each month our dealerships host an employee appreciation luncheon to recognize hard work and say thank you. Managers also create special outings to thank teams when they surpass goals.

Customers

While the ways we care for our customers is as varied as each of our sales team members, we are united in our passion to go above and beyond to create the best experience possible.

Many stores hold customer appreciation events and others have identified unique ways to serve and thank customers. Mercedes Northlake once received a call from a stranded motorist, picked them up and repaired their car for them. At Hendrick Lexus Northlake, the team added a concierge host to keep customers apprised of the status of their car – and provides shuttle service to take customers to the movies when service requirements are longer. And of course, they also receive a complimentary ticket, drink and popcorn.

Community

In addition to initiatives championed by individual dealerships to help strengthen local communities, Hendrick Automotive Group organizes company-wide food drives to help provide holiday meals at Thanksgiving and Easter.

What assistance is available for employees?

Please see the “For Employees” FAQ section.

What assistance is available for customers?

While neither Hendrick Cares nor our dealerships provide assistance to individual customers directly, we believe in and support the work of our partner organizations who serve individuals within the community. If you require assistance, we invite you to look through our list of partners in your region to see if there is an organization that fits your needs.

Does Hendrick Cares provide assistance to individuals?

While neither Hendrick Cares nor our dealerships provide assistance to individuals directly, we believe in and support the work of our partner organizations who serve individuals within the community. If you require assistance, we invite you to look through our list of partners in your region to see if there is an organization that fits your needs.

Does Hendrick Cares support nonprofits?

Our dealerships have established meaningful and lasting relationships with local and national nonprofit organizations.

How can employees get involved?

Please see the “For Employees” FAQ section.

How can customers volunteer with Hendrick Cares?

Hendrick Cares is the corporate social responsibility program of Hendrick Automotive Group, and all our service opportunities are for employees. If you are looking for a great organization in your region to support with your time, talents or treasure, we encourage you to look through our list of nonprofit partners.

How can community organizations partner with Hendrick Cares?

We love to learn how we can work together with other organizations to benefit our communities. If you represent a local organization and would like to get in touch with a Hendrick Automotive Group representative near you, click here to see a complete list of our dealerships. If you represent a national organization aligned with our corporate initiatives, please contact us.

Can I donate to Hendrick Cares (financially or in-kind)?

Hendrick Cares is the corporate social responsibility program of Hendrick Automotive Group. Therefore, we do not accept financial or in-kind donations. If you are looking for a great organization in your region to support with your time, talents or treasure, we encourage you to look through our list of nonprofit partners.

As an employee, where can I go to learn more and get involved?

Hendrick Cares is a combination of corporate and dealership initiatives. Please check with your General Manager to learn more about your dealership’s plans and local events. General Managers can learn more about Hendrick Cares corporate initiatives and resources available to further their local efforts by contacting us here.

How can employees submit information about Hendrick Cares initiatives along with photos or videos for potential use on HendrickCares.com, social media, newsletters or the Hendrick Cares Yearbook?

Please click here to submit a brief recap of your initiative. Email your photos, videos and release waivers to hendrickcares@hendrickauto.com.

Please submit a photo release waiver for everyone in the photograph(s).

What assistance is available for employees?

Employees with children who are college bound may want to explore the Ricky Hendrick Scholarship Employee Program on the Hendrick Automotive Group intranet. Additionally, Hendrick Automotive Group helps employees when they can, following a crisis.

How do I contact the Corporate Outreach Initiatives Team about Hendrick Cares?

Email hendrickcares@hendrickauto.com or reach out to us on our Contact Us page.

How do I find Hendrick Automotive Group dealership locations?

You can find dealership locations near you by clicking here.

How do I contact someone regarding an issue or compliment with my recent car purchase or service?

Please reach out to the location where you purchased your vehicle or had it recently serviced. For a complete list of our locations, click here. If you would like to speak to someone outside the dealership, you may email our Client Care team at clientcare@hendrickauto.com.

  • This field is for validation purposes and should be left unchanged.
Contact
Contact Us ×

• Charlotte, NC 28212

Get Directions

Hendrick Cares

Charlotte, NC

Phone:

35.184780 -80.763110
[schema type="organization" orgtype="LocalBusiness" url="www.hendrickcares.com" name="Hendrick Cares" description="" street="" city="Charlotte" state="NC" postalcode="28212" country="US" email="ryan.bolz@hendrickauto.com" phone="" logo="https://di-uploads-development.dealerinspire.com/hendrickcares/uploads/2019/04/HendrickCaresOGImage.png"]
Hendrick Cares
Hendrick Cares
Charlotte, NC, 28212 US
https://di-uploads-development.dealerinspire.com/hendrickcares/uploads/2019/04/HendrickCaresOGImage.png
Hendrick Cares 35.184780, -80.763110.